Shipping policy

Shipping Policy

Orders are processed within 2–5 business days after payment is received.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping times

Estimated delivery times vary depending on the shipping method selected at checkout and the destination. Delivery times are estimates and are not guaranteed.

Shipping delays

Naleki is not responsible for delays caused by the carrier, weather, holidays, customs, or other circumstances outside of our control.

Incorrect or incomplete addresses

Please make sure your shipping information is correct before completing your order. Naleki is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply to reship the order.

Lost or damaged packages

If your tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier directly. If your order arrives damaged, please contact us within 7 days of delivery at help@naleki.com with your order number and clear photos.

International orders

Customers are responsible for any customs duties, taxes, or other fees imposed by their destination country.

Questions

For shipping questions, contact us at help@naleki.com.