FAQ
ORDERS & SHIPPING
How long does it take to process my order?
Orders are processed within 1–3 business days after payment is received. Once your order ships, you'll receive a shipping confirmation with tracking information when available.
What shipping options do you offer?
For U.S. orders, we offer:
- Standard Shipping — $8 (free on orders $70+), estimated 3–5 business days.
- Express Shipping — $15, estimated 1–2 business days.
For international orders:
- Canada — $15, estimated 5–10 business days.
- Europe — $22, estimated 7–15 business days.
Delivery times are estimates and aren't guaranteed.
Do you ship internationally?
Yes! We currently ship to Canada and selected countries in Europe.
Will I have to pay customs or import fees?
International customers are responsible for any customs duties, taxes, or other fees imposed by their destination country.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change or cancel an order. Once an order has been processed and prepared for shipment, changes may no longer be possible.
RETURNS & REFUNDS
Do you accept returns or exchanges?
Most Naleki products are sold final sale due to hygiene and sanitary considerations. For EU customers, certain statutory return rights may apply.
What if my order arrives damaged, defective, or incorrect?
Contact us within 7 days of delivery at help@naleki.com with your order number and clear photos of the issue. If we determine that the item was damaged, defective, or incorrectly shipped, we may offer a replacement or refund.
What if my tracking says delivered but I can't find my package?
Please contact the shipping carrier directly if tracking shows that your package was delivered but you cannot locate it.
PRESS-ON NAILS
How long do press-on nails last?
With proper application and care, Naleki press-on nails can last up to 2–4 weeks. Wear time can vary depending on your application, daily activities, and how you care for your nails.
Can I reuse my press-on nails?
Yes! Naleki press-on nails can be reused if they are still in good condition and there isn't too much glue residue left on the inside of the nail after removal.
Carefully remove any remaining glue without damaging the nail. If the nail remains intact and fits properly, you can reapply it using fresh nail adhesive.
NAIL PIERCINGS
What comes in the Complete Nail Piercing Kit?
The Complete Nail Piercing Kit includes 10 rings, a shaped piercing, a mini plier, and a piercer.
What is Color Rush?
Color Rush is a 6-color nail piercing ring collection with multiple sizes.
ITALIAN CHARM BRACELETS
Can I customize my Italian charm bracelet?
Absolutely! Our Italian charm bracelets are designed to be personalized to you. Choose your bracelet and add the charms that represent your personality, interests, favorite things, or special moments. Mix and match your charms to create a bracelet that's uniquely yours.
What are your Italian charms made of?
Our Italian charms are made from stainless steel and are designed for everyday wear.
Are the charms interchangeable?
Yes! Our Italian charms are interchangeable, so you can easily add, remove, and rearrange charms whenever you want. Change your bracelet with your mood, your style, or your latest obsession. ✨
CONTACT
Still have a question?
Email us at help@naleki.com and we'll be happy to help.