Refund policy

Return & Refund Policy

All sales are final. Due to hygiene and sanitary considerations, Naleki does not accept returns or exchanges on products once they have been delivered to the customer.

This applies to our press-on nails, nail piercing products, jewelry, charms, bracelets, watches, keychains, and other accessories.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at help@naleki.com with your order number and clear photos of the issue.

If we determine that the item was damaged, defective, or incorrectly shipped, we may offer a replacement or refund.

Please do not send anything back without contacting us first. Unauthorized returns may not be accepted.